Please read this before our technical support
as you may find the answer to your question here. Questions relating to
software packages should be placed with the manufacturer. In the event that the answer to your question is not here please email support@strongnet.net
Common Questions
- Getting a web
site
- About your web site
and FTP area
- Using your site
- Basic
troubleshooting
- Security
- Miscellaneous
topics
Pointers to answers
- Getting a web site
- Getting WWW space
with Strongnet
- Getting Help
- About your web site
- Your password
- What are domain
names?
- When is my site
active?
- Using your site
- Can I have ftp
space?
- Can I change my
password?
- What should my
first page be called?
- Basic troubleshooting
- Why am I getting
an image instead of my index page.
- Common
Problems
- Security
- Restricting
access to web pages
- Miscellaneous topics
- Can strongnet
advertise my site?
- Checking how often a
site is visited
Getting WWW space with
strongnet
When you order web space from strongnet, we allocate
you an account on our Web Servers. To use your account, you need a user name
and password.
You can order space by sending e-mail to us at
sales@strongnet.net or by writing to Strongnet Ltd, PO Box 203, Hythe SO45 2WX
In an e-mail, or faxed order, you should include the
following pieces of information:
- Your name
- Your e-mail address (if you have one.)
- Company name (if appropriate)
- Address
- The amount of space you require
- A password
- A daytime telephone number
- How you want to pay for the site.
Getting help?
The first step is to read this FAQ. If your question
cannot be answered here then you should contact us by:
- E-mail to support@strongnet.net. .
Our support service should only be used for support issues
relating service we provide to you.
Your password
Your password must be a minimum of 5 characters, a
maximum of 8 characters, should be mixed case and contain at least one numeric
or special character. The password should not be a proper name or dictionary
word and should not be easily associated with you, eg., a car registration
number.
If you don't specify a password, we'll make one up for
you. Hmm could be fun!
What are domain names?
When you run a domain named account from our servers
it appears that you have your own Web server. With our standard account you
have a URL of http://www.strongnet.net/your-dir/. With
the domain name service you would have a URL of
http://www.your-name/
When is my site
active?
When you order your WWW space from us, we have to set
up an account for you. This can take up to a day, although it normally takes
only a few hours. We can call you as soon as we have set up your site.
Can I have a private ftp
space?
We do not sell FTP space. However if you have an item
which you want users to download then you can place these in your space. For
example if you wanted to place a shareware archive in your space then you would
create a zip, hqx or exe file in your docs directory structure and create a
link to it with a URL such as http://www.yourcompany.co.uk/file.zip.
Can I change my
password?
Yes contact support at support@strongnet.net for us to make
thew change. No charge is normally made for password changes.
What should my first page be
called?
We recommend that your initial page should be called
index.html or index.htm . If your initial file is called anything
else then it must be explicitly referred to in your URL. Note that the server
is case-sensitive so although your site might work correctly locally, if one of
your pages points to 'Index.html' rather than 'index.html' this link will fail,
the same applies for image files.
Why am i getting an image
instead of my index page.
One of the features of Apache is that it will look for
an index file in the following order:
- index.cgi
- index.gif
- index.html
Don't have an image called index.gif unless
that's all you want to display.
Another point to note is that you must not have a
directory called icons .
icons is reserved for system use.
If you think the server is down then please check the
following.
Common Problems
In the following your-dir refers to your
assigned directory name.
When you wish to call a CGI script, you must first
activate it. To do this,you need to chmod 755 the cgi.
If your scripts is written in perl then the first
line of the script must be:
#!/usr/bin/perl You
must save the file in UNIX format. If the file is saved in DOS format
then there will be an extra (Control M or ^M) at the end of the line. Macintosh
format text files appear as single line to UNIX. These will cause a 500:
Server error message.
You must not, except with the explicit agreement of
the support team place a binary, executable file in your web space.
You should try to debug your scripts locally. Versions
of perl exist for most flavours of UNIX, DOS and MacOS. Although the DOS and
MacOS versions may not show up all possible errors, they will tell you if any
glaring syntactical errors have been made.
Perl for various desktop computers (eg Mac, Windows)
can be found at ftp://ftp.perl.org/pub/perl/CPAN/ports/.
If your script is to create a file in your web space
the correct path name is one of:
- /secure/your-dir/filename (if you have a domain name)
Restricting access to web
pages
We can create a password protected file in your site,
this can be used when you want access only to be given to customer or members.
Can Strongnet advertise my
site?
We do not normally advertise your site, but we can
publicise your site to all of the top web search engines on request. A small
charge is made for this service.
Checking how often a site is
visited
All direct customers will have a page called
xxxxxx.html generated in their site at 12:05am, this will give a complete
breakdown of you site usage.
